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Personal Support Worker Series 1 – Session Three

Personal Support Workers and Challenging Conversations
Challenging conversations related to end-of-life care can be difficult and uncomfortable. In this free ECHO session, the presenters will provide advice and suggestions on how to handle these exchanges in a professional, empathic, and compassionate way. Learn how our own personal feelings, emotions, and anxiety can influence and affect these conversations. Participants will practice new communication strategies and prepare a blueprint of action for future challenging conversations.